Terms and conditions
Before using our service, the User is obliged to study the list of conditions and rules by which services will be provided. Their use is possible only in condition the User has no questions concerning the terms of the agreement.
1.1. Service is a service with a special software interface created for the exchange of cryptocurrency users. The service is located on the network at https://eexchanger.co
1.2. User is a client of the Service who accepted all the terms of the agreement and voluntarily joined him.
1.3. Electronic units are specially created accounting units of different electronic payment systems.
1.4. Payment system is a software product that is a special mechanism for the implementation of electronic money accounting. Under this agreement, Perfect Money, ADVcash, Qiwi, WM, BTC, LTC,BCH, ETC, ETH. are considered the main electronic payment systems.
1.5. Payment is a transfer of any number of electronic units..
1.6. Application is information that the User submits in electronic form. It indicates his intention to use the services of the Service.
1.7. User and Service - in the agreement they are referred to as Parties.
1.8. Currency exchange is the exchange of one cryptocurrency for another..
1.9. Exchange rate is the ratio of the value of 2 digital currencies while exchanging them.
1.10. Cryptocurrency reserves are the amounts that are available to the Service to perform services.
1.11. Official website of the Service is https://eexchanger.co
2. Subject of the agreement and the procedure for its entry into force
2.1. The agreement governs the relationship between the User and the Service. It also cancels all previous agreements.
2.2. The agreement is considered to be accepted on the terms of a public offer, which the User accepts at the time of his submission of the Application.
2.2.1. Public offer is the information about all the conditions and parameters for the User to submit an application, displayed by the Service.
2.2.2. Acceptance by the User of a public offer is the creation of a personal Application by him - he confirms his intention to conclude a deal on the conditions offered by the Service.
2.2.3. The date and time of the acceptance of the offer, as well as the additional parameters of the conditions of the Application, are automatically recorded.
2.3. This agreement becomes invalid at the time of receipt of electronic money for the details previously provided by the User, or after the cancellation of the application.
2.4. The parties of the electronic agreement recognize it as equivalent to the agreement in writing form.
2.5. The Service reserves the right to make any changes to the agreement without warning and notifying the User. Service must publish only the current version of the electronic agreement on its official page.
3. Subject of the agreement and the cost of the Service
3.1. The subject of the agreement is the purchase, sale and exchange services of electronic units of payment systems. They are carried out according to the application of the User.
3.2. The size of the reward for actions performed by the Service is displayed in the User's Application and is confirmed by him personally.
3.3. The cost of services is established by the Service and officially published on the website.
3.4. Service can independently make adjustments to the exchange rates of digital currencies, as well as change the amount of the commission fee unilaterally. Information about any corrections in the work of the Service is posted on the website..
3.5. The Application created by the User displays the current exchange rate of electronic currencies, the method of their exchange, as well as the total amount of all cryptocurrencies transferred by the User.
3.6. Service charges the full commission fee at the time of the transaction according to a previously completed User Application..
4. Terms of Service
4.1. The execution of services by the our Store Service is carried out directly through the site.
4.2. Digital currency exchange is managed on the official website.
4.3. Processing of current User Requests is carried out in accordance with paragraphes 5 and 6 of this agreement.
4.4. Accounting for all successful operations with cryptocurrencies is made according to the established regulations.
4.5. Any completed transaction performed according to the User’s Application is not subsequently canceled.
4.6. In the case of the non-receipt from the User of the previously agreed number of electronic units within 1 hour from the moment of accepting the details provided to him by the Service, the agreement is considered to be terminated unilaterally. The user is not additionally notified.
4.7. In the case of a unilateral termination of the agreement, all electronic units that arrived at the Receiver’s account later than the term specified in the Application shall be returned to the sender within 1 day. Payment of commission expenses for a refund is made at the expense of the User. The Service is not responsible for the time delays in returning electronic units to the Recipient, if they are caused by no fault of his own.
4.8. If the User is returned a number of electronic units smaller than was previously indicated to them, the Service may unilaterally terminate the agreement and refuse to execute the Applications for the refund within 24 hours.
4.9. In case of not sending the required amount of funds to the User within 24 hours and there are no reasons for their blocking, the User can demand termination of this agreement by canceling the Application, as well as returning the full electronic units.
4.10. The requirement of the User to cancel the application is executed by the Service only when the User has not received the necessary cash equivalent to his details.
4.11. In case of cancellation of the application, the Service returns a cryptocurrency within 1 day. The Service shall not be liable to the User for any delays that have arisen due to no return of money.
4.12. The service has the right, without giving any reason, to cancel the operation performed by the User’s Application and return the money to him with reimbursement of the fee.
4.13. If the User violates any of the rules of this agreement, the Service may refuse to further service it.
4.14. After the User receives a denial of service from the Service, all of his subsequent Applications are automatically frozen.
4.15. The Service has the right to authenticate the identity of the User and, therefore, delay the execution of the transaction according to the previously executed Application.
4.16. Using the services of the our Service, the User automatically confirms that he owns the e-currency legally.
4.17. The user undertakes to independently pay all taxes that are required by the current tax legislation at the place of its location.
4.18. Special conditions for the use of payment systems:
• when the User sends a transfer in Ethereum, Litecoin and Bitcoin cryptocurrencies, the exchange request is accepted for execution only after 2 successful confirmations of the transaction.
4.19. The Service User guarantees that he does not participate in:
• criminal money laundering schemes;
• obtaining additional profits from illicit drug trafficking;
• profit from terrorist or criminal activities;
• profit from partnerships with countries with which trade is officially prohibited.
4.20. The Service has the right to require the User to create a new Order in case of problems with confirmation of the previous transaction.
4.21. The service leaves at its discretion the determination of the presence in the actions of the User of signs of violation of the terms of the agreement.
4.21. If the Service terminates the agreement unilaterally, the refund will be made to the User within 2 months.
5.1. In order to conduct cryptocurrency transactions, the Service uses the personal data of the User, which the Service is obliged to store only in encrypted form. They can not be made public and transferred to third parties. The only exceptions are cases described earlier in this agreement.
5.2. All transactions on the User's Requests, as well as the transfer of personal information are carried out exclusively over the encrypted SSL channel, its key length is 256 bits.
5.3. The service may require the User to provide additional information about himself. All information received by the Service is not disclosed to third parties and is not given publicity.
5.4. The Service has the right to transfer the User’s personal data and the details of all operations performed by him at the official request of state institutions, by a court decision or on his own initiative (if the need arises to conduct an investigation).
5.5. All collected information about the User, as well as the nuances of the transactions carried out by him are stored in the Service database for 3 years from the date of his last successful Application.
6. Service Policy on Money Laundering and Fraud
6.1. Service adheres to a number of rules aimed at preventing the use of the services of the Service for the purpose of laundering large sums of money, as well as the implementation of other illegal operations.
6.2. To prevent such operations, the Service establishes strict requirements for all Requests drawn up on the site:
6.2.1. Only 1 person should be the sender and recipient of the Payment according to the executed Application, transfers to the details of third parties are strictly prohibited.
6.2.2. All contact details that the User enters in the Application must be completely reliable and relevant. 6.2.3. Users of the Service are strictly prohibited to create Requests using proxy servers or other means of anonymous internet connection.
6.3. To avoid illegal operations Service:
• uses a fraud prevention system based on an automated analysis of the conduct of transactions and User behavior - it stops all suspicious transfers of electronic units;
• sets restrictions on operations depending on the place of residence of the User and the level of identification of his personality;
• adheres to the KYC policy;
• checks all data about the User, as well as the sources of electronic units on his account.
6.4. The Service has the right to freeze all applications executed by the User until receiving copies of all necessary documents from him. The User is obliged to provide the Service with the requested document within 7 working days, or in case of refusal to cancel his Application.
6.4.1. The Service may refuse to serve the User in the future and fulfill its obligations described earlier in clause 4.10 of the agreement. The service can also transfer all information about the User and his transactions in the following cases:
• if suspicions arise that the User has conducted transactions for money laundering, sponsoring activities of terrorist organizations or other fraudulent activities;
• if the Service becomes suspicious that the document provided by the User to confirm it is invalid or fraudulent;
• receiving by the Service of reliable information about the illegality of the User’s possession of monetary resources;
• detection of an attempt to have a harmful effect on the Software of the Service by the User;
• a ttempts to steal the intangible and tangible property of the Service by the User.
6.6. The Service has the right to check by any means all the information provided by the User.
7. Service Limit Liability
7.1. Service is not a banking institution. The service provides its services if possible, without technical failures.
7.2. Before starting to use the Service, the User agrees that the entire scope of the Service’s liability is limited only to the cryptocurrency received from it.
7.3. The Service makes every effort to provide services to users, but does not guarantee this fully. Also, the Service is not responsible for lost profits, losses and additional costs caused by the inaccessibility of the Website.
7.4. The Service is not responsible for lost profits and losses of the User, which were the result of a delay or failure of the bank transfer and payment system.
7.5. The Service does not bear any additional liability for losses and costs incurred by the User as a result of his erroneous expectations regarding the tariffs of the Service, the profitability of transactions and related factors.
7.6. If the User makes erroneous data in the column "Details of the recipient of the transfer", the Service is not responsible for the adverse outcome or damage caused to him after the transaction.
7.7. Users of the Service are not additionally notified of tax costs while using its services.
7.8. The User guarantees compensation to the Service for full damage in the event of a claim or legal action. The only exceptions are careless or deliberate actions of employees of the Service itself.
7.9. The User must refrain from using the services of the Service for fraudulent or criminal purposes. The user also agrees that such actions are criminalized and prosecuted to the fullest extent of the law.
7.10. User must:
• do not to engage in falsification of communication flows directly required for the operation of the Service;
• do not interfere with its hardware or software;
• do not have a harmful effect on the operation of the Service.
7.11. If any negative impact on the operation of the Service by the User is detected, the execution of his Application is automatically terminated, and the Service staff takes the actions previously described in clause 6.5 of this agreement.
7.12. Neither the Service nor the User shall be liable to each other for non-fulfillment of their obligations due to force majeure circumstances - terrorist acts, regime change, natural disasters, failures in the power supply system or in the work of settlement systems and Internet providers.
7.13. The User guarantees the Service that he is not a tax resident and a US citizen.
7.14. All assets received on the service details 3 months after the creation of the last Application are automatically placed at his disposal..
7.15. All monetary assets received by the our Service without prior registration of the application are transferred to the service.
7.16. The User who accidentally entered incorrect data of the recipient for the exchange of cryptocurrency, is obliged to send the correct details for the transaction - he has 3 months for this. Otherwise, all the money goes directly to the our Service.
7.17. If the User receives an amount that differs from the one previously indicated in the Application, the Service may suspend the exchange procedure, and after the User’s direct request, pay the amount received at the exchange rate that was at that time.
8. Procedure of the claims handling and dispute resolution
8.1. Any disagreements arising within the framework of cooperation between the Service and the User are resolved through negotiations with the management on the basis of the provisions of this agreement.
8.1.1. All claims from the User are accepted by the Service staff in electronic form. It is necessary to send a message with the claim set forth in it for the details specified on the official page of the Service.
8.2. If the dispute arising between the parties to the agreement cannot be resolved through peaceful negotiations, it shall be resolved in accordance with the local legislation at the place of official registration of the Service.
9. Additional provisions
9.1. All information on this site is the property of the our Service. Each unauthorized copy of it will be prosecuted under the law.
9.2. Acceptance of this offer by the User means his consent to the processing of personal information and sending him letters with advertising services. Acceptance of an offer also means the Payer's full consent to the Service to collect, store, systematize, specify, change, update, disseminate, use and destroy its personal data. The acceptance of this offer also confirms its acceptance that the accuracy of the information provided to them may be checked by Service staff or other services in order to ensure additional security.
9.3. The User can always withdraw his consent - for this he needs to submit an application to refuse the processing of personal data.
9.4. The User also confirms that he has thoroughly familiarized himself with all clauses of this Agreement and fully accepts them.